InventPro 360 is an IT help desk ticket system used by IT departments and support teams to efficiently manage and track service requests or issues raised by end-users or employees within an organization.
We Offer IT help desk ticket system used by IT departments and support teams to efficiently manage and track service requests or issues raised by end-users or employees within an organization.
End-users can submit support requests or incident reports through web portals. These requests are typically converted into tickets automatically by the system.
Tickets are assigned to specific IT personnel or support agents based on their expertise automatically with the help of pre-defined rules.
Tickets can be categorized and prioritized based on factors like the impact on the business, urgency, and severity of the issue. This helps support teams address critical issues first.
A detailed log of all interactions related to a ticket is maintained. This includes timestamps, comments and any changes made to the ticket's status.
Automation features can help streamline processes. For example, automatic email notifications, escalation rules, and predefined responses can improve efficiency.
Service Level Agreements (SLAs) can be set for different types of tickets. The system can track and alert support teams when SLAs are at risk of being breached. After a stipulated time or after the SLA the ticket is automatically escalated to higher level
Our Tool provide reporting tools that allow IT managers to track support team performance, identify trends in support requests, and assess the effectiveness of solutions.
Access to tickets and sensitive information is typically controlled through user roles and permissions, ensuring data security and compliance.
IT help desk ticket systems should be scalable to accommodate the needs of growing organizations.
Effective management of SLAs ensures that IT support teams are responsive and accountable, leading to improved customer satisfaction and more efficient incident resolution. It's essential for organizations to not only define SLAs but also monitor and enforce them using their chosen IT help desk ticket system.