What is Self-Delivery, and How Does it Work?

What is Self-Delivery, and How Does it Work?

Sakshi Shukla
July 28, 2021

Remember those days when Pizza chains like Domino’s and Pizza hut were the only options that delivered food on your doorsteps? Now the times have changed, and on-demand food delivery app for restaurants has become a great way for restaurants to provide convenience to customers by providing home delivery services.

Many eateries are offering home-delivery services by taking the help of third-party vendors such as Zomato, Swiggy, Grubhub, Doordash, etc., but now they are exploring options to have their own app to take things into their own hands and have control over the situation. A food ordering app like Doordash that offers restaurants to use their own existing fleet is beneficial for restaurants as they have to pay 40-50% less commission compared to when they use drivers provided by the app.

We are accustomed to convenience, 30 minutes delivery is loved by users; in today’s time, digital delivery, where users place the order from their smartphones, pay on the app, and get the order delivered in less than 30 minutes at their doorsteps have become an important factor in the success of a restaurant.

Let’s see the various advantages of self-delivery for your eatery:

Better Service Quality

Directly employed front-line staff with the appropriate training and service mindset are better positioned to deliver the service quality expected when high-quality standards are a top concern. According to IWFM research, this is one of the main reasons why single service delivery has grown to 29 percent of the market by 2018. The firm culture, mission, values, and work principles are frequently represented in service standards. Even when subcontractors have received extensive training, it isn’t easy to ensure that their staff is culturally aligned and capable of meeting the client’s expectations.

Decrease Risk and High Transparency

Self-delivery can help reduce risk in various ways while also ensuring high efficiency in service delivery and management data. When a service provider self-delivers, they can assure that all front-line staff gets the technical, health and safety, and customer service training and coaching they need to deliver the service consistently and compliant. Standards can be monitored on a regular basis, and actions can be taken to guarantee that all personnel is motivated to directly assist the customer’s business results.

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Tailored Services

One of the many benefits of self-delivery are the tailored services. You can provide the services in a way that is brand exclusive. You can make your customers feel privileged with your tailored services. Also, self-delivery is a great way to promote your brand; your drivers can wear a uniform with a logo and name of your restaurant, which helps in promoting your brand.

Manage Expenses

Self-delivery allows restaurants to manage and control delivery expenses in a better way. When they have their own delivery system in place, they don’t have to pay a third party for delivery. It saves a lot of money.

Enhanced Customer Experience

In today’s world, delivering excellent delivery service is critical to success. With self-delivery, the restaurant’s experience for dine-in customers may be extended to those ordering from home.

For example, if you’re delivering pizza, including a thank-you card and additional seasonings in each pizza box may seem like a tiny gesture, but it might help you earn client loyalty.

Reduced Delivery Time

You don’t have to wait for third-party drivers to arrive and take the order. When you have your own Online delivery system in place, you can provide quick service. An in-house delivery executive would take much less time to deliver orders than a third-party delivery executive because it only serves orders from one restaurant. This cuts the time it takes to fulfill deliveries in half.

Stand Out from the Competition

You don’t want others to grab the attention of a third-party app when they are listed with you. Better have your own Food Delivery app that can showcase what you provide, how you provide, your work ethics, morals, etc. You can offer your services to users in a unique and quirky way.

Control Valuable Customer Data

When users sign up on your app, they share valuable data with you- email id, phone number, preferences, etc. This data helps you reach customers whenever you want, you can share new launches, offers, and discounts, and you can curate special offers as per their preferences.

Setting Up Your Own Delivery System?

Having an in-house delivery system might be as simple as delegating food delivery to adjacent sites to a member of staff. The most straightforward method of delivery is to choose bike deliveries to neighboring locations where the person can arrive within 30 minutes of placing the order. Anything beyond this can reduce the number of repeat orders, as consumers don’t want to wait long and don’t appreciate receiving a cold box of pizza.

Before committing to full-time and expanding delivery areas, the first step to a successful in-house delivery team is to see how things function with limited resources and service. In addition, to keep food fresh, hot, and appetizing, it should be transported in well-wrapped packaging or spill-free containers. Have a clear understanding of food quality and standards.

Cost of Having an In-House Team

We did the math for you! Having an in-house delivery team is better than relying on third-party services. When you have self-food delivery, you can easily save more money. All in all, it’s a beneficial decision for you to go for an in-house team for delivery.

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Sakshi Shukla

Sakshi’s intrigue with the latest technology and advancements, combined with the ability to string words together for maximum information in the least number of words helps her create impactful, meaningful, and useful content for all types of readers.

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